Question 1

Does the hotel have parking?

Answer

The Hotel has three spaces for loading and unloading luggage in front of the establishment and we have an agreement with the Carlos III car park in the same block where our clients have a special rate: €13.5 per day.

Question 2

Do you have free WIFI?

Answer

Yes, the hotel has free Wi-Fi both in the rooms and in common areas.

Question 3

What time is breakfast available?

Answer

Our Buffet Breakfast opens from 7:30 a.m. to 10:30 a.m. from Monday to Friday and from 8:00 a.m. to 11:00 a.m. on Saturdays, Sundays and holidays.

Question 4

Is the gym free?

Answer

Yes, the gym is free and for the exclusive use of our clients. It is accessed with the same room card.

Question 5

Are pets accepted?

Answer

In general, no, however you can ask for specific cases at Reception.

Question 6

Do you have family rooms?

Answer

The hotel has two family rooms. The family room is made up of a double with a double bed and a double with two beds with the possibility of expanding with an extra bed.

As we only have two family rooms, please check their availability by contacting us directly.

Question 7

How do I get to the hotel?

Answer

If you come by car, all you have to do is follow the directions first for “Hotels Centro” and once you are approaching the city center, follow the directions for “Hotel Leyre”.

Question 8

Do you have extra beds?

Answer

Yes, the hotel has four extra beds. Please check availability by contacting us via email or phone.

Question 9

Do you have any space to store bicycles?

Answer

The Hotel has a bicycle storage room next to the Gym.

Question 10

What time can you check-in and check-out at the hotel?

Answer

The exit is marked by law at 12:00, which is the deadline to leave the room on the day of your departure. The arrival is marked by the clean available rooms, although in principle it is from 14:00.

Question 11

Is there an option to store luggage before or after check in/out?

Answer

Of course, at the Reception we have a locker to store your luggage for as long as you need it.

Question 12

Do the rooms have a minibar? And a safe?

Answer

All our rooms have a minibar and a safe.

Question 13

Is there a cot available?

Answer

The Hotel has two cots available to customers, always free. Please check availability by contacting us directly.

Question 14

Until what age is the extra bed free?

Answer

Up to 12 years old the extra bed is free

Question 15

Is smoking allowed?

Answer

Our establishment is a smoke-free space. Smoking is not allowed in the rooms or in the common areas.

Frequent Questions